Contact Us
Contact Us
Questions about an order, a product, or one of our Halloween and seasonal décor pieces? Our customer care team is here to help.
We Are Here to Help
At ULIVESSA, we believe a great customer experience begins with thoughtful attention and straightforward support. Whether you have a question about your order, need more information about a product, or simply want to share your feedback, our team is here to assist you.
From pumpkin décor and candle holders to lanterns, string lights, seasonal textiles, tabletop accents and outdoor decorations, our collections include different materials, sizes and intended uses. If you need help with product details, dimensions, care information or general use guidance, feel free to contact us.
How to Reach Us
Contact Our Team
For questions about orders, shipping, product information, returns, website issues or general inquiries, please contact us using the email address or form below.
ULIVESSA is an online retail brand operated by Guangzhou Hai Ai Cross-Border E-Commerce Co., Ltd.
How Can We Help?
Use the form below to send us your question. If your message relates to an existing order, including your order number will help us review your request more efficiently.
Quick Assistance
Track Your Order
→Once your order ships, tracking information will be sent to the email address used at checkout so you can follow the progress of your package.
Returns & Exchanges
↻If you need help with a return, exchange or refund, please contact us within 30 days of receiving your order and review our Refund Policy for the applicable eligibility requirements and instructions.
Product Care & Use Guidance
✦Need more information about a candle holder, pumpkin decoration, lantern, seasonal textile, tabletop accessory, string light or other Halloween décor piece? Send us the product name and your question, and we will help with available product details, dimensions, care information and general use guidance.
A Little More Magic for Your Home.
We are here to help with the details that make your ULIVESSA experience easier — from product questions and order support to shipping, returns and general guidance about our seasonal décor.
Whether you are preparing a glowing Halloween entryway, styling a candlelit table or adding seasonal accents throughout your home, our customer care team is ready to assist.