What materials are ULIVESSA products made from?

ULIVESSA products are selected and developed using materials appropriate to the function, appearance and intended use of each design. Depending on the product, our collections may include glass, ceramic, metal, textiles, wax, wood, resin, plastic and other decorative or functional materials.

Materials, finishes, construction methods and decorative techniques may vary from product to product. Please refer to the relevant product page for the information available for a particular item.

Are ULIVESSA products designed for seasonal home use?

Yes. Our collections are selected with seasonal decorating and everyday home styling in mind. Depending on the item, ULIVESSA pieces may be used to decorate tables, shelves, entryways, mantels, living spaces, porches, gardens and other seasonal areas around the home.

Specific placement, care and use instructions may vary by product. Please review the applicable product information before use, especially for candles, illuminated decorations, glassware and outdoor seasonal décor.

How should I care for my ULIVESSA seasonal décor?

To help maintain the appearance and condition of your ULIVESSA décor, we recommend following the care instructions provided for the individual product.

Use gentle cleaning methods where appropriate and avoid harsh or abrasive cleaning products that may scratch surfaces, damage decorative finishes or affect delicate materials. Care requirements may differ for glass, ceramic, metal, textiles, candles, lighting products and outdoor decorations.

How can I help prevent damage to my seasonal decorations?

When not in use, store seasonal décor carefully in a clean, dry location and use protective packaging where appropriate. Avoid placing fragile pieces where they may fall, collide with hard surfaces or be exposed to unnecessary impact.

Glass, ceramic and decorative finishes should be handled with care. Products containing candles, lighting components or other functional elements should always be used according to the applicable product instructions.

How long will it take to receive my order?

We typically require 1–3 business days to prepare and package your order.

Standard shipping usually takes 5–12 business days depending on your location. Once your order has shipped, tracking information will be sent to the email address provided at checkout.

What happens if my order arrives damaged?

Please inspect your order when it arrives. If a product is damaged, defective, broken or different from what you ordered, contact us within 48 hours of delivery.

Please include your order number together with clear photos of the affected product and its packaging. Our customer care team will review the issue and provide an appropriate solution as quickly as possible.

How can I track my order?

Once your order has been shipped, tracking information will be sent to the email address used at checkout. You can use the tracking information provided to follow the progress of your shipment.

Can I return my ULIVESSA product if it does not meet my expectations?

Yes. From the date you receive your order, you have 30 days to request an eligible return.

Returned products must be in brand-new, unused condition and include their original packaging, accessories and any included materials. Please contact our customer care team before sending anything back.

Can I exchange my product for another available option?

Yes. Exchanges are available for eligible unused products within the applicable 30-day return period, subject to product availability.

If you would like another available style, color, size or other eligible option, please contact our customer care team before returning the original product so we can review your request and provide the appropriate exchange instructions.

Where should I send my return or exchange?

Approved returns and exchanges are processed through our return facility in China.

Please contact our customer care team before sending any product back. The exact return address will be provided after your return or exchange request has been reviewed and approved.

Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so.

Are any products not eligible for return?

Certain products may not be eligible for return, including gift cards and customized or personalized products, except where an applicable quality issue or defect exists.

Please review our Refund Policy for complete return eligibility requirements and exclusions.

How long does it take to process a refund?

Once we receive and inspect an eligible returned product, ULIVESSA will process the approved refund within 3–5 business days.

When will my refund appear in my account?

Approved refunds are issued to the original payment method. After ULIVESSA processes the refund, your bank, card issuer or payment provider may require an additional 5–10 business days to post the funds to your account.