01
What Information Do We Collect?
The personal information we collect depends on how you interact
with ULIVESSA. It may include the following categories:
✦
Identity & Contact Details
Your name, billing or shipping address, email address,
telephone number and other information you provide when
placing an order or contacting us.
◇
Order & Transaction Information
Products purchased, order details, transaction history,
shipping information, returns, refunds and related
customer-service records.
$
Payment Information
Payments are processed through secure third-party payment
providers. ULIVESSA does not store your full credit card
number or CVV code on our own servers.
◌
Device & Usage Information
Depending on your device and privacy choices, we may collect
information such as IP address, browser type, device type,
pages viewed, referring pages, interactions with our website
and similar technical information.
♡
Shopping Preferences
Information such as product interests, browsing activity,
wishlist preferences and interactions with our Halloween
and seasonal décor collections may be used to improve your
shopping experience.
02
How Do We Use Your Information?
We use personal information for legitimate business purposes
connected with operating ULIVESSA and providing our services.
↗
Order Fulfillment
Processing purchases, arranging shipping, providing order
updates and tracking, and managing returns, exchanges
or refunds.
✉
Customer Service
Responding to questions, resolving order issues, processing
requests and providing support before and after a purchase.
✦
Communications & Marketing
Sending transactional messages and, where you have chosen
to receive them or where otherwise permitted by law,
sharing product updates, seasonal collections, promotions
and ULIVESSA news.
◇
Website Improvement
Understanding website performance and customer interactions
so we can improve navigation, functionality, product
presentation and the overall shopping experience.
✓
Security & Fraud Prevention
Helping detect, investigate and prevent fraudulent,
unauthorized or potentially harmful activity and protecting
our customers, website and business.
03
How Do We Share Information?
We may disclose personal information to service providers and
business partners when reasonably necessary to operate our store,
provide our services and meet legal obligations.
✦
Ecommerce & Technology Providers
Providers that support our ecommerce platform, website
functionality, hosting, technical infrastructure and
related online services.
◇
Payment Processors
Payment service providers may process transaction and
payment information necessary to authorize payments,
prevent fraud and complete purchases.
↗
Shipping & Fulfillment Providers
Logistics, fulfillment and delivery partners may receive
the information reasonably necessary to prepare, route
and deliver your order.
◌
Analytics & Performance Providers
Analytics and performance providers may help us understand
how visitors interact with our website, measure performance
and improve our online services, subject to applicable
privacy choices.
✧
Advertising & Marketing Partners
Where permitted and based on your privacy choices, certain
advertising or marketing partners may receive information
used to measure campaigns, understand advertising
performance or provide more relevant advertising.
✉
Customer Support & Security Providers
Service providers may help us respond to customer requests,
maintain website security, prevent fraud and support
business operations.
§
Legal & Compliance
We may disclose personal information where required by
applicable law, legal process, regulatory requirements
or where reasonably necessary to protect our rights or
the rights of others.
✦
ULIVESSA does not sell personal information for direct monetary
consideration. Certain disclosures involving advertising or
analytics technologies may be treated as a “sale,” “sharing”
or targeted advertising under some privacy laws. Where
applicable, you may exercise available opt-out rights through
our privacy controls.
04
Cookies & Similar Technologies
ULIVESSA and our service providers may use cookies, pixels
and similar technologies to operate the website, remember
preferences, understand website usage and, where permitted,
support advertising and marketing.
✦
Your Cookie Choices
When available in your region, our cookie consent controls
allow you to accept or reject certain non-essential cookies.
You may also exercise applicable privacy choices, including
opting out of certain data sharing or targeted advertising,
through our Your Privacy Choices page.
View Your Privacy Choices
→
05
Your Privacy Rights
Depending on where you live and the laws that apply to you,
you may have certain rights regarding your personal information.
✦
Access & Know
You may have the right to request information about the
personal data we collect, use or disclose about you.
✎
Correction
You may have the right to request correction of inaccurate
personal information we maintain about you.
×
Deletion
Subject to applicable exceptions, you may have the right
to request deletion of certain personal information
we maintain.
✉
Marketing Opt-Out
You may unsubscribe from marketing emails at any time by
using the unsubscribe link included in those communications.
◇
Sale, Sharing & Targeted Advertising Choices
Where applicable law provides these rights, you may be able
to opt out of certain uses or disclosures of personal
information for sale, sharing or targeted advertising.
Manage Your Privacy Choices →
06
Data Retention
We retain personal information for as long as reasonably
necessary for the purposes described in this Privacy Notice,
including processing and fulfilling orders, providing customer
support, maintaining business and transaction records,
preventing fraud, resolving disputes and complying with legal,
tax, accounting or regulatory obligations.
Retention periods may vary depending on the type of information,
the nature of our relationship with you and applicable legal
requirements.
07
Data Security
✦
We use reasonable administrative, technical and organizational
safeguards designed to help protect personal information,
including secure technologies used in connection with our
website and payment processing.
However, no method of electronic transmission or storage can
be guaranteed to be completely secure. We therefore cannot
guarantee absolute security of personal information.
08
International Data Processing
ULIVESSA operates an international ecommerce business and works
with service providers that may process personal information
in countries or regions other than where you live.
Where personal information is transferred or processed across
borders, we take reasonable steps to work with service providers
and process information in accordance with applicable privacy
and data-protection requirements.
Legal Entity
Guangzhou Hai Ai Cross-Border E-Commerce Co., Ltd.
Registered Address
Room 106, No. 468 Xingnan Avenue, Nancun Town,
Panyu District, Guangzhou, Guangdong, China
ULIVESSA
Your privacy matters, and your trust is our priority.
