Terms of Service

Website Terms

Terms of Service

Welcome to ULIVESSA. These Terms of Service govern your access to and use of Ulivessa.com, including purchases made through our online store. By visiting our website, creating an account or placing an order, you agree to these Terms and the policies published on our website.

Last updated: September 16, 2026
Business Information

The Company Behind ULIVESSA

ULIVESSA is an online retail store operated by Guangzhou Hai Ai Cross-Border E-Commerce Co., Ltd. When you place an order through Ulivessa.com, your purchase transaction is with Guangzhou Hai Ai Cross-Border E-Commerce Co., Ltd., subject to these Terms and the policies published on our website.

Legal Entity
Guangzhou Hai Ai Cross-Border E-Commerce Co., Ltd.
Registered Address
Room 106, No. 468 Xingnan Avenue, Nancun Town, Panyu District, Guangzhou, Guangdong, China
Website
ulivessa.com
01

Intellectual Property & Content

Content appearing on Ulivessa.com, including product photography, brand names, logos, written descriptions, graphics, layouts, collection concepts and original visual materials, is owned by or licensed to ULIVESSA and is protected by applicable intellectual property laws.

We Welcome

We are happy to see customers share how ULIVESSA seasonal décor becomes part of Halloween displays, autumn gatherings, decorated entryways, candlelit tables and other moments at home.

What Is Not Permitted

You may not reproduce, copy, republish, distribute, modify, commercially exploit or otherwise use ULIVESSA product images, logos, written content, designs or other website materials for commercial purposes without our prior written permission.

Nothing in these Terms transfers ownership of ULIVESSA intellectual property or grants a commercial license to use our content except where we expressly agree in writing.

02

Accuracy of Information

Product Appearance & Minor Variations

We make reasonable efforts to present the colors, materials, finishes, dimensions and decorative details of ULIVESSA products as accurately as possible.

Actual appearance may vary slightly because of lighting, photography, screen settings, display technology, materials, manufacturing processes or natural variations in individual products.

These minor visual differences do not necessarily indicate a defect or difference in the intended function of the product.

Product Information

Product descriptions may include information regarding materials, dimensions, care, intended placement or use. Because our seasonal collections may include candles, candle holders, decorative lighting, textiles, glassware, ceramic décor, garden accents and other products, instructions and suitability may differ by item.

Please review the individual product page and any accompanying instructions before using a product.

Right to Correct

We may correct errors, inaccuracies or omissions concerning product descriptions, pricing, promotions, specifications, inventory availability or other website information.

If a material error affects an order you have already placed, we may contact you to clarify the issue. Where appropriate, the affected order may be cancelled and the applicable payment refunded.

03

Your Account Security

You may have the option to create an ULIVESSA account to make shopping, checkout and order management more convenient.

You are responsible for maintaining the confidentiality of your account information, password and other login credentials, and for activity carried out through your account to the extent permitted by applicable law.

If you believe your account or login credentials have been accessed or used without authorization, please contact us promptly.

04

Prohibited Conduct

To help maintain a secure and reliable shopping environment, you agree not to misuse Ulivessa.com or our services.

Use automated scraping, data-mining, bots or similar technologies to collect website content or data without authorization.

Submit fraudulent, misleading, deceptive or intentionally manipulated reviews, claims, communications or other content.

Attempt to gain unauthorized access to Ulivessa.com, customer accounts, systems, databases, servers or networks.

Copy, reproduce or commercially exploit ULIVESSA website content, branding, product imagery or other protected material without permission.

Introduce harmful code, interfere with website performance, disrupt security features or otherwise interfere with the normal operation of our services.

Use Ulivessa.com or our services for unlawful activity, fraud or conduct that violates applicable laws or the rights of another person.

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ULIVESSA may restrict or terminate access to our services where we reasonably believe these Terms have been materially violated or the security of our website, customers or business may be at risk.

05

Pricing & Payments

Pricing Adjustments

Product prices, promotions, discounts and availability may change from time to time.

Once an order has been successfully placed and payment has been confirmed, a later change to the listed product price will not change the price of that confirmed order, except where an obvious pricing or listing error must be corrected in accordance with applicable law.

Secure Payments

Payments are processed through third-party payment providers and payment gateways that support secure transaction processing.

ULIVESSA does not store your complete credit card number or card verification value (CVV) on our own servers.

Payment Authorization

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment processor to charge the amount shown during checkout.

06

Product Use & Limitation of Liability

Appropriate Product Use

ULIVESSA offers Halloween and seasonal home décor intended for household decorative use and other uses described on individual product pages.

You are responsible for using products reasonably and following any applicable care, placement, assembly, electrical, candle, lighting or safety instructions supplied with the product or shown on the product page.

Candles & Candle Accessories

Burning candles should never be left unattended and should be kept away from children, pets, drafts and flammable materials. Candle holders and related accessories should be placed on a stable surface and used only in a manner appropriate for the specific product.

Decorative Lighting & Outdoor Décor

Indoor or outdoor suitability, weather resistance, electrical requirements and placement recommendations may differ between products. A product should not be assumed to be weatherproof, waterproof or suitable for outdoor use unless the applicable product information specifically indicates that use.

Decorative Products

Unless specifically identified otherwise, ULIVESSA seasonal decorations are intended primarily as home décor and should not be treated as children's toys.

Limitation of Liability

To the extent permitted by applicable law, ULIVESSA and its operator are not responsible for loss or damage caused by improper handling, misuse, accidents, unauthorized modification, failure to follow product instructions or use of a product in a manner inconsistent with its intended purpose.

While we take reasonable steps to maintain the accuracy, security and availability of Ulivessa.com, we cannot guarantee uninterrupted or error-free access at all times.

To the fullest extent permitted by applicable law, ULIVESSA and its operator will not be liable for indirect, incidental or consequential losses arising from use of the website or products where such liability may lawfully be excluded or limited.

Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable consumer law.

07

Governing Law

These Terms of Service and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of the People's Republic of China.

Nothing in these Terms is intended to exclude, restrict or limit any mandatory consumer rights or protections that may apply to you under the laws of your place of residence.

If a dispute or concern arises regarding an order, our website or these Terms, we encourage you to contact us first so that we can attempt to resolve the matter through good-faith communication and a reasonable resolution process.

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Consumer Rights

These Terms should be read together with our Refund Policy, Shipping Policy and Privacy Notice. Where mandatory law gives you additional rights, those rights continue to apply.

Customer Support

Contact Us

If you have questions regarding these Terms of Service, an order or your use of Ulivessa.com, please contact our customer care team.

Website
ulivessa.com

ULIVESSA and Ulivessa.com are operated by Guangzhou Hai Ai Cross-Border E-Commerce Co., Ltd.

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